SolvX Tech & Trade Inc. supplies technology hardware to institutional clients worldwide. All international orders are subject to export compliance screening, client verification, and the order confirmation process described below. SolvX does not operate as a retail shipper — all transactions are institutional and business-to-business.

SECTION 1 — ORDER PROCESS All orders follow this sequence: Request for Quotation (RFQ) submitted by Client → SolvX conducts export compliance screening and supplier qualification → Compliant quotation issued within 7 business days → Client accepts quotation in writing → KYC and required compliance documentation collected → SolvX issues written Order Confirmation → Supply chain activated → Delivery with full compliance documentation package.

No order is binding until SolvX issues a written Order Confirmation. SolvX reserves the right to decline any order.

SECTION 2 — ALL ORDERS ARE NON-CANCELLABLE & NON-RETURNABLE Once SolvX issues a written Order Confirmation, the order is binding, non-cancellable, and non-returnable. SolvX commits to its suppliers upon Order Confirmation and incurs binding procurement obligations. Clients are advised to confirm all specifications, quantities, and delivery requirements prior to order acceptance. In the event a Client attempts to cancel a confirmed order, the full order value remains immediately due and payable, and no refund will be issued from Advanced Payment. 

SECTION 3 — PERMITTED EXCEPTIONS The only circumstances in which SolvX will consider a return or credit are: Dead-on-Arrival (DOA) products verified by SolvX and the original manufacturer; products that materially deviate from the specifications stated in the Order Confirmation; or products delivered to the wrong address due to a SolvX logistics error. All exceptions must be raised within 14 calendar days of delivery. SolvX's sole obligation in permitted exception cases is replacement or credit note. No cash refunds are issued under any circumstances.

SECTION 4 — DELIVERY TIMELINES Delivery timelines vary by product category, destination country, and export permit requirements. Standard hardware without export permit requirements: 4–8 weeks from Order Confirmation. Hardware requiring export permits (ECL-classified): additional 2–6 weeks for permit processing. All timelines are estimates and are subject to change due to supplier availability, freight conditions, or regulatory requirements. SolvX will communicate timeline changes proactively.

SECTION 5 — SHIPPING & LOGISTICS SolvX coordinates shipping through qualified logistics partners. All shipments are accompanied by full compliance documentation including commercial invoice, packing list, certificate of origin, and where applicable, export permits and End-User Certificates. Risk of loss transfers to the Client upon delivery to the Client's confirmed destination address unless otherwise agreed in writing.

SECTION 6 — IMPORT RESPONSIBILITIES The Client is solely responsible for all costs and requirements associated with import into the destination country, including import duties, taxes, customs clearance fees, and any required import permits or authorizations from the Client's national authority, unless explicitly agreed otherwise in writing.

SECTION 7 — PAYMENT TERMS Standard payment terms: 50% deposit due upon Order Confirmation before procurement commences; 50% balance due prior to shipment release. SolvX will not release shipment until all outstanding payments have cleared in SolvX's bank account. Accepted payment methods: wire transfer (SWIFT/IBAN) from a verified institutional bank account in the Client's name. SolvX does not accept cash, cryptocurrency, third-party payments, or anonymous payment instruments.

SECTION 8 — PRODUCT TRANSFER RESTRICTION Products supplied by SolvX — particularly Critical Products and Controlled Goods — may not be re-exported, transferred, sold, or disposed of to any third party without prior written authorization from SolvX and, where required, from Canadian export authorities. This obligation survives the completion of the original order permanently.